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After Sales Service

Our Fleet

Rouiba

contact@imc.dz
0554232312
Industrial Zone Rouiba

Constantine

contact@imc.dz
0554232312
Industrial Zone Rouiba

Setif

contact@imc.dz
0554232312
Industrial Zone Rouiba

35+

Technicians for equipment installation and maintenance

8000 +

Annual interventions in Algeria

58

Complete coverage of hospitals and medical centers

Support and Maintenance

How can I report a problem with my equipment?
You can report a problem by contacting our customer service through our dedicated phone line or by filling out the online form available on our website. Be sure to provide a detailed description of the problem along with your equipment references.
What should I do in case of an emergency breakdown?
In case of an emergency breakdown, we recommend contacting our 24/7 phone support service immediately. If you have a maintenance contract, a technician can be dispatched to your location quickly.
What are the service hours for customer support?
Our after-sales service (SAV) is available from Monday to Friday from 8 AM to 6 PM, and on Saturdays from 9 AM to 1 PM. For emergencies, assistance is available outside of these hours.

Repair and Warranty

How long does it take to repair equipment?
The repair duration depends on the nature of the breakdown and the availability of spare parts. Generally, repairs take between 3 and 10 business days. A more precise timeline will be provided after diagnosis.
What documents should I provide when requesting customer support?
When making your request, please provide proof of purchase, the serial number of the equipment, and if possible, a detailed description of the malfunction or issue encountered.
Do you provide replacement equipment?
Yes, we can provide replacement equipment subject to availability. This service is included in certain warranties or maintenance contracts, or may be offered as an option.
Is the repair covered by the warranty?
If your equipment is still under warranty and the issue is not due to misuse, the repair will be fully covered. We recommend checking your warranty terms for more details.

Additional Options and Services

How can I order spare parts for my equipment?
You can order spare parts by contacting our customer service or via our online store. Make sure to have the correct part references to avoid any errors.
Do you offer preventive maintenance contracts?
Yes, we offer preventive maintenance contracts tailored to your needs. These contracts include regular visits to check the condition of your equipment, prevent breakdowns, and ensure optimal operation. Contact us for more information and a personalized quote.

Besoin d'assistance ? Notre service SAV est à votre écoute pour répondre à toutes vos questions et vous accompagner dans la résolution de vos problèmes techniques.